Missing & Lost

If you recently placed an order with us and have received confirmation that the order has been dispatched but have not received the order within 5 working days, please do not hesitate to contact us by email to info@pressplay.co.uk or telephone during normal office hours on 0203 455 7660 and we will look into your order.

Please note, all orders should be delivered within 28 days of confirmation. Despite our very best efforts, there is always the possibility of unforeseen delays. You may find it worthwhile contacting your local postal sorting office, or the appropriate courier, as there is every chance they have tried to deliver to you, but were unable to.Details of how your order has been despatched is available on this site. Log in to your account and look at your order history. From there you should be able to find all the relevant information about how and when your order was despatched.