Pressplay Limited is totally committed to the protection of your secuirty and privacy. When you shop online, you want to do so with the confidence that your personal details and any information you give, is kept safe and secure. We undertake to do just that, giving you the peace of mind, to use the Pressplay website's online shopping facilites without hesitation.

Customer Promise
All transactions are carried out over secure trading facilities, customer payment details and orders are transmitted using industry standard 128-bit encryption for the storage and transmission of information.

In the unlikely event of the unauthorised use of your credit or debit card, most banks and card issuers either cover all of the charges or may limit your liability to just £50. If your bank or card issuer holds you liable, Pressplay will happily cover your liability up to £50 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at while using our secure server facilities.
Please Note: This guarantee only applies to credit or debit card purchases made using Pressplay's secure server facilities. Our guarantee covers a maximum liability of £50. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Delivery charges
We undertake to make fast and effective methods to ensure efficient delivery of your order, whilst maintaing a free delivery service to our customers. These delivery charges are absorbed by Pressplay to simplify the the ordering process for our customers. We constantly review our carriers to ensure we can offer a delivery service that more than satisfies.

All we want are happy customers and as such, offer returns policies to ensure this is the case. Our 30 day no quibble guarantee is one way we can achieve this. Please consult the 'returns' section of the site for more information.

Should you no longer wish to receive emails notifying you are our news, special offers etc please send an email message containing specific instructions to

We offer our assurance that we endeavour to protect your privacy and will only use information you provide to process your orders and to offer more of a personalised service. From time to time, we may also inform you of changes to our services and to let you know of any special offers or recent releases that we think may interest you. We certainly do not trade, rent or sell on any of your details. Should you wish us not to send such correspondence, send your request to

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

If you have any problems, grievances, comments about, we would like to hear from you so we can ensure satisfaction and maintain our policy of constantly improving our service. Please email us at

Security Guarantee
To date, we have not had a single customer report fraudulent use of a credit or debit card as a direct result of purchases made from As we have every confidence in the transaction secuirty used, we offer our security guarentee as outlined in our customer promise above.

Secure Information
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Conditions of Use, Notices and Revisions
If you choose to visit, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Pressplay, please send a thorough description to and we will try to resolve it.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Provide
You provide most of such information when you buy, post or communicate with customer services. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information and the details of people to whom purchases have been shipped.

Information You Provide Automatically
Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, the full Uniform Resource Locators (URL) clickstream to, through and from our Web site (including date and time), cookie number, products you viewed and any phone number used to call our customer services number.

Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily, account information, purchase or redemption information and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.